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You may be stressed out, and for good reason

CareerCast recently published their annual list of the most stressful jobs in America. While the study appears to be unscientific, the results are surprising. It appears that you stressed-out ad folks are in good company. The position of Advertising Account Executive made the top 10 as the number 6 most stressful job. I have been an account executive in a previous life and can remember the stress of endless cold calls, pitches in front of prospects that were splitting their time between me and a game of Bubbles on their Blackberries, and the monthly grind to make my numbers. But that was radio, which is a tough sale because it’s so hard to prove ROI.

stressI don’t want to take anything away from my colleagues in the advertising industry, but I do question the accuracy of the list. For example, the number one most stressful job on the list is an airline pilot. I get it – they have hundreds of lives in their hands on any given day, but what about the flight attendants? They have to deal with people who like to carry on three large bags then get an attitude when there is no overhead space. They’re on the frontlines when they have to enforce the airline’s ridiculous policies. That’s got to be stressful, yet they don’t appear on the list. Just in front of ad execs they gave newscasters the number five spot. The stress there is competing for the news story in a highly competitive field. But tell an ER nurse in a city hospital about being a newscaster and your likely to get an earful. Just like flight attendants, nurses didn’t make the list.

I suppose the reality is that all stress is relative. For me, I’d love to sit in the corner office instead of the center cubical, but according to the list, a corporate executive is the third most stressful job. That being said, I don’t like to judge other people’s stresses because I find most of the time they are self-inflicted.

So what is a stressed out account executive to do? You have clients that expect creativity from you and your firm. You have deadlines to meet, ROI targets to hit. Well, I don’t like to talk about problems without having solutions. Let me tell you how Structural Graphics helps to relieve some of the stress.

If you have ever worked with Structural Graphics, you know that we offer a complete turnkey solution. We take your direct marketing project from conception to delivery and even campaign reporting after that. Though we often work directly with companies, we also have many great relationships with agencies. We’ll make you look like a hero to your clients by offering high-impact print solutions, as well as digital assets like personalized landing pages, QR codes and real time campaign reporting.

Give us a call to find out how we can make your job a little less stressful. Your number one goal as account executive should be to prove a positive ROI for your clients. Let us help.

How to do Direct Mail – Somewhat Well

I once read that the majority of people believe that advertising doesn’t work on them. In other words, they don’t fall for the tricks of the trade. However, at the end of the day we’re still mortals who like pretty pictures, beautiful-looking people, flashy headlines and great sounding deals. So, as I was sifting through a stack of mail that my wife refuses to help with, I noticed two interesting pieces. Even though I knew exactly why they caught my attention, and despite the fact I have worked in direct mail for over a decade, I am no more immune to a well-designed piece.

The first direct mail piece was from Yahoo. The outer envelope was oversized and made of a nice glossy cardstock. It looked important. The graphics were bright and well done, so I wanted to open it and find out what they had to offer. I was a bit disappointed. I pulled out the contents and it was a single card, sort of like a buckslip only it was cardstock like the outer envelope. To be honest, I just opened it about 24 hours ago and I can’t remember what the card said or even what the main offer was. I was really surprised because it was clear they spent extra money on large, higher quality components, but didn’t deliver on the promise of the outer envelope.

bookcubeflatWhat could they have done? I immediately thought of our Flat Book-Cube design. Yes, I am a little biased, but the Flat Book-Cube packs a lot of punch and offers a generous amount of copy space. At tradeshows and presentations it’s always fun to watch a person’s expression as they pull a Flat Book-Cube out of an envelope.  Let’s just say, it commands attention.

The second piece was from Gerber. Since our daughter was born we have been getting tons of “baby mail”, but this piece was pretty impressive. It was a somewhat thick package and was also personalized. It had a little icon that represented the age category our daughter was in. This level of personalization is great because it lets the recipient know that the piece will be relevant. When I opened the envelope a large sheet of coupons for baby food was folded out. What made the package unique was the nutritional guide that was included. It was a tabbed guide with different sections that dealt with baby nutrition. All of the tabs addressed concerns we were having with what to feed our daughter in her stage of development, so it was really relevant and helpful. Overall, it was a nice package, so what was the problem?

refguideThough it was a great package I think they could have made it even more impactful. The tabbed guide was really helpful but it was also too flimsy.  When I ripped the guide out with the intention of hanging it on the fridge, all of the individual tabs separated, so it just became a pile of papers on our already cluttered appliance. I thought of our Reference Guides. They are generally made with a heavier stock and can include any number of tabs that flip or pull out.  It’s a sturdy piece that offers tons of copy space and design flexibility. Admittedly, the Reference Guide would have cost more to produce, but it also would have stayed in our kitchen for a long time. What would the value of that been for their brand?

Digital and Direct Mail Drive Great Results

Direct Marketing News ran a great article last week on the effectiveness of combining direct mail with digital solutions to create an integrated campaign.  The article uses the TruGreen integrated campaign as a case study, but the message in the article is well known amongst marketers.

“Effective direct marketers understand, support and leverage an integrated approach for customer acquisition,” says Chris Nolan, cofounder and president of direct marketing agency Mercury121. “Direct mail will always be a leading channel for customer acquisition. With marketers now able to layer on the interactive elements which drive prospects to the Web and personalized content, they’re bound to see a boost in response and the conversion of their top prospects.”

A true integrated campaign allows you to combine a few of our favorite things! There’s a high-impact direct mail piece, well designed landing pages to capture response, and of course, QR Codes or Personalized URLs to engage the recipient.

To learn more about our integrated campaigns click here.

Attracting Qualified Web Traffic

“Web bait” is a popular term amongst webmasters and search engine professionals. As the term suggests, web bait is anything you add to your site to attract visitors. It may be a provocative picture, YouTube video, funny article, or even a free download of some sort. The point is to attract hits and to get visitors to share it with their friends. This is a popular technique among blogs and other informational type sites. Quality isn’t the goal, it’s quantity of visitors. Since most sites like this generate income through advertisers or affiliate links more traffic equates to more dollars. For business websites the challenge is a bit different. The objective should be to drive quality traffic that converts.

In the last year few years we have focused far less on volume of web traffic and started to really analyze the quality of the traffic. We use various forms of web bait, like our weekly project videos, blog articles, twitter updates and case studies.  Though we don’t expect anything to “go viral” per se, we know that our updates do get shared with colleagues and other marketing professionals. We don’t have gimmicky articles about some conspiracy theory, provocative pictures of Brittney Spears getting out of a car, or even a cute video of a dog and cat playing together. We have content that is created by us and meant to be useful for our prospective clients. Those are the people we want visiting our website.

So how can your website attract quality traffic and prospects, and not the multitudes of other web surfers with too much time on their hands? Here are a few tips to think about:

1.    Create individual keyword-rich landing pages for your individual products or services. That way people will find these pages when they are searching for that specific product or service. It will also help search engines determine the relevancy of your website and ultimately raise your rankings.

2.    Offer highly focused whitepapers or case studies on your website. Require people to give you their name and email address. A relevant prospect should have no problem letting you know who they are if they want to read your content. Of course, it’s best to let them know you will not be spamming them or selling their information.

3.    On your response forms (i.e. contact us, request more info…etc.) add qualifying questions. This allows you to grade prospects right when they come in. For example, if you provide a very high end service, you could ask a question about their budget.  The response choices could start with very high dollar figures so they’ll have an immediate expectation as to the cost of your services.

4.    If you’re tweeting or blogging, be sure your contributions are relevant to your industry and potential clients. Surprisingly, I find that many businesses tweet or blog about random topics that are not relevant.  Their strategy seems to be to appeal to a wider audience, but this goes back to the point of driving relevant traffic.  Personally, I like blogs that are a bit lighthearted and have a personality, but don’t stray too far off topic.

5.    Provide enough information on your website to allow visitors to determine for themselves if they are appropriate for your product or service. Some companies don’t like offering pricing or anything too detailed about their processes for the public to see. I suppose security is a concern, but I think the benefits of managing client’s expectations upfront outweigh the security concerns, but you have to make that determination for your own business.

The Chief Folding Fanatic on Direct Mail

trish1Our friend Trish Witkowski is the self proclaimed “Chief Folding Fanatic” at FoldFactory.com; a website dedicated to design and special folds. It is also home to her patented FoldRite design templates. Trish is well known in the direct mail and printing world, due to her impressive design work, but also her popular “Fold of the Week” videos. Each week the Folding Fanatic takes you through an exciting and unique fold. In fact, she was the inspiration for our weekly video series.

Trish wrote a great blog piece recently called “Powerhouse Solutions for Direct Mail”. Besides taking you through five different unique direct mail solutions, Trish also makes great points about the effectiveness of direct mail and the increased response rates that usually justify the increased investment.

You can read the article here, but also be sure to stop by FoldFactory.com and watch some of Trish’s videos.

Why your sales team will love QR codes

Though QR codes are not a new technology, their assimilation into the mainstream marketing world is in its infancy. With the emergence of smart phones and the ability of consumers to scan codes directly on their devices, QR codes have gained new respect amongst most marketers.

I can remember many presentations that our marketing team made to the sales department to keep them up-to-date on what initiatives we were working on. We would show them lots of pretty slides and a few mock-ups of upcoming campaigns, but that didn’t usually get us more than an “Oh, that’s cool.” Even when we talked about ROI and increased response rates, we usually just got the polite accolades of the group. Well, that and a buck will buy you a cup of coffee… and probably not that if you live anywhere in the tri-state area.

describe the imageQR Codes offer an opportunity that your sales team is craving. Deliver actionable sales leads in real-time, directly to the sales person and you become a marketing super hero. In combination with a well designed landing page, QR Codes can quickly and efficiently direct your prospects exactly where you want them to go. Last year, an innovative financial planning company, TIAA-CREF added a QR code to a printed piece, which directed recipients to a simple landing page with a click-to-call button on it. When the user clicked it, they were connected to a sales rep right on their cell phone.

Even though sales will love the real-time lead delivery, there is something in it for marketing too. QR Codes are a proven way to bridge print with digital by guiding recipients from your printed pieces to an online portal. Once a prospect is online, the ability to collect valuable marketing data is virtually endless. Furthermore, it becomes much easier to generate accurate and comprehensive ROI reports.

Here are some examples of creative ways QR Codes have been used in campaigns.

  • The aforementioned “click-to-call” technique on a landing page, thus turning your prospect’s cell phones into a direct response device.
  • Home Depot used QR Codes to drive their in-store customers to their website to read user reviews and additional information on the products they were scanning.
  • A technology services provider used QR Codes to drive prospects to a personalized landing page allowing them to request more info or schedule a consultation using a live online appointment scheduler.
  • A local retailer used QR Codes in their print ads so that anyone who scanned the code was given directions to the store using their devices Location Services and Google Maps.

These are great examples of how easy it is to harness the tried, tested and true direct-response power of direct mail with the latest web and mobile technologies. Leveraging them both offers your campaign the ability to capture responses on several levels and ultimately increase ROI.

So perhaps you should not expect your sales team to pour on the accolades when your new glossy catalog comes out. However, you’ll have the affection of a grateful sales team when you find your own innovative way to use QR Codes, capture leads and deliver them into their hands.

Need more? Check this out for more information about QR Codes and how to use them in your marketing.

“Won’t Be Fooled Again!” by Steve Marsden

I get a lot of bills in the mail. It’s really a fairly unpleasant ritual, going through my mail pile. I sift through it with great efficiency, looking to separate that which is necessary to keep, that which might be worth keeping, and that which can go right into the recycling bin (I try to do my part for the environment, too).

Those plain little letter sized envelopes with anonymous return addresses from somewhere in the Midwest…I assume they are bills, so they automatically get placed into the “must keep” pile. They all survive the first cut. Guess who knows this…the people who send them. They know I will think it’s a bill, and that’s one reason why they send their information in this way (besides that fact that it’s cheap). At least, that’s what I believe.

Anyway, once I have done my civic duty and placed the unwanted ‘junk’ where it belongs, I look at the stuff that I find interesting (because I really don’t want to ruin my day just yet by looking at the fuel oil bill for my house). I may spend a little time flipping through a cool catalogue, and maybe looking at some kind of coupon offer made by my local purveyor of “whatever”. Eventually, though I get my courage up and begin slicing open my “bills”.

It’s not a painless experience. I want to get it over with as quickly as possible. I make sure to open them all at once, plowing through the envelopes with a letter-opener. Once they are all open, I take them all out of their respective envelopes, put the envelopes in a pile (also meant for the recycle bin), and begin the gruesome task of looking at how well I have lived for the last month, knowing and regretting the fact that I now have to pay the fiddler.

But, wait! As I thumb through the pile, I find (much to my relief) that half of the stuff in my “bill” pile is not bills at all. They are actually marketing offers! I am not only relieved, but excited!! Why am I excited? Because I have fewer bills than I thought (for the moment)! Then, my emotions turn again…this time to disdain. Disdain for these marketers who attempted to trick me into looking at their offers by making me think that their communication was something that I needed to look at…or else! Do you know what I do with these “interlopers”? Not only do I NOT read on to find out what a great offer has come my way, I throw them in the trash! They aren’t even worthy of the time it takes me to bring them to the garage. Trickery is no way to get people to do business with you. Neither is cheapness.

I don’t know about you, but when it comes to receiving mail, I actually appreciate the thought and creativity that people put into their messaging. Not that many companies do it, but for those that do, it creates a positive impression. If nothing more, they have impressed me and I think more highly of them. I may even take the time to read about what they have to say and what they are trying to sell me. Structural Graphics can certainly help those that want to do a better job of enhancing that positive impression, for me and everyone else that they would eventually want to call a customer.

Does Online Advertising Harm Your Brand?

I was talking to my wife and her sister, who run a local bakery and café here in town. I told them what I was working on for our blog and instead of the usual “oh, that’s nice” that I am used to, I sparked some interest. It’s rare that my line of work shares anything in common with two talented chefs who run a successful small business, but today was different. My sister-in-law immediately reminded me about Boar’s Head. It used to be a greenmountainhighly exclusive brand of meats. Their ads were entirely focused on creating a brand image of exclusive, high quality, and different from what you get at your grocery store. “If I want Boar’s Head ham now, I can just go to the convenience store down the road”, she said. “It used to be a brand that you could only find at high-end delis.” Being in the food industry, she knew what she was talking about. She also pointed out that Green Mountain Coffee has a similar story. The brand used to be associated with specialty brands sold at exclusive coffee shops. Now you can find Green Mountain in your local Mobile on the Run, or McDonald’s (recently, McDonalds switched to Newman’s Own and stopped carrying Green Mountain).

So what does this have to do with online advertising? Well, in these two cases, the companies clearly sacrificed brand image for a wider distribution audience. That’s understandable, but with a brand, once you lose the foundation it is built on, you usually can’t get that back.

In the world of online advertising, attention-getting is absolutely everything. Rarely will you find a banner ad, or email sponsorship, or PPC (pay per click) ad that is focused on brand-building, not direct sales. I suppose this is because the attraction for many marketers to online advertising, is that you can quickly report on effectiveness. You spent X number of dollars on a Google Adwords campaign, now how many sales did that get you? That’s what most online marketers are concerned with. So how do you attract more sales from your PPC ads? Well, price, of course. In a very noticeable way, the rise of online advertising has trained consumers to become price-shoppers. Brand recognition may not always be top of mind when you’re looking at a group of ads on a page, each one promoting a lower price on their widgets.

One of my favorite blogs to read, TheBigFatMarketingBlog, had a clever article recently about the E-Trade “baby” campaigns. I think these television ads are brilliant. They are funny, memorable and highly viral. They also support a brand image that the company isbabyad young, hip and uses the latest technology with online and mobile trading tools. However, our friends at BigFat don’t agree. Their argument is that the ads are cute, but do not drive sales. In some ways they’re right, but I believe that way of thinking is short-sided. It gives no consideration to their brand building efforts. The question isn’t, “How many people opened an account after seeing the TV spots?” Rather, the question should be, “Is the TV spot supporting their brand?”

To that last question, I would argue, yes.  In fact, I received a mailer from E-Trade once, and I remember reading through the entire thing. I spent a lot of time with their direct mail piece because I had a positive brand image. If it weren’t for their brand-building marketing efforts I may not have been engaged enough to give that mailer a second thought.

So what is your company doing to build its brand? Do you rely solely on online or email marketing? Are you just trying to get someone to click on your ad? I hope not. If you trust your audience enough to send them a nice branded mailer, or run an integrated campaign including other traditional mediums, you may find that not all consumers are price-driven. You may not have to sacrifice your brand or even your bottom line just to attract more sales.

Don’t touch the control package!

Within a week of bringing our baby girl home from the hospital my wife and I had established a great nighttime routine. We brought her upstairs for a bath around 9pm, fed her a final bottle, played with her on our bed for 15 minutes or so, and put her down for the night. The routine never changed and after a month she was sleeping through the night. Soon after, the reality of life set in. Not every evening can be the same. Things happen, schedules are changed and our nights became a little less predictable. I can remember the very real fear we had when we strayed too far from the nighttime routine. We thought that by changing a single element of the routine, we would throw our baby off-schedule and would lose our uninterrupted nights of sleep. Eventually, we learned to let go of the fear of what was safe and familiar, we discovered that our daughter was amazingly adaptable and that change actually produced positive results.

In marketing, what is safe and familiar is your control package. You know that using it will produce certain results and perhaps you are satisfied with that. However, your control package may also be blinding you from untapped potential. The three components of a control package are generally, offer, content and format. In most campaigns that I have been involved in we have tested the offer and the content. Very few companies are willing to change formats.

stack of letterWhile working for a large magazine, whose audience was primarily senior citizens, my job was to constantly challenge the control package. I can remember our meetings where we discussed different content and offers. If I had recordings of the hundreds of meetings I attended, these would be among the most common statements:

“Maybe we should offer a 15% discount on the renewal instead of 10%, but only if they buy a gift subscription too?”

“Perhaps we should change the background color of the Johnson box?”

“I think we should change the placement of the sticker on the outer envelope.”

These were all legitimate testing variables and we tried many variations of all of them. We even went as far as to change the color or paper stock of the outer envelope, but that was it. We were married to that darn outer envelope. For the two years I was with the company we only tested variations of our offer and content. For whatever reason (I don’t recall the rational,) we thought that senior citizens only wanted to receive plain white envelopes in the mail. With our typical response rate hovering around 1 to 3 percent, this was obviously not true.

RocketShipCollageHere at Structural Graphics we challenge clients every day to let us beat their control package. They are working with us because they know that the standard outer envelope doesn’t always work. This is not to say that testing your offer and content is insufficient, not at all. These are important variables that need to be taken into consideration and tested. But, my point is, don’t be afraid to change the standard format that is safe and familiar.

I would be remiss if I talked this much about outer envelopes and didn’t tell you about an alternative. Take a look at a special direct mail page we have setup called, “No One Calls This Mail Junk.” I really try hard not to be “sales-ish” in our blog, but after all, it is our blog. I hope you will take a look at the aforementioned page and be motivated to try something new. Perhaps you’ll be inspired to look at your control package a little more critically and realize there is life outside the outer envelope.